Q: How do I arrange for service?
A: With a simple phone call to our customer service number. Anyone of our friendly staff can handle your request and make suggestions if needed.
Q: I'm not sure what I need - can someone help me figure it out?
A: Yes - our staff is trained to help you determine what your service needs are, and how to best meet them.
Q: What hours are available?
A: There are no restrictions other than our 4hr. minimum. Your care plan is tailor-made for you by a Registered Nurse.
Q: Can I contact the agency after hours?
A: Yes, our office voice mail will give you the after hours phone number to call to be connected to the manager on call.
Q: Do you accept insurance?
A: Yes, we accept most long-term care insurance plans. We are also a provider under Department of Medical Assistance Services (Medicaid)
Q: How do I file the claim?
A: We do it for you! And we bill them directly.
Q: What if I want more service then my insurance allows?
A: We will bill you for the remainder.
Q: How can I cancel the service I requested?
A: With a simple phone call (24h in advance)
Q: How much is the cancellation charge?
A: There is no cancellation charge.
Q: Whom do I call if my caregiver is unable to work?
A: We replace our workers if one is not able to work because of accident or illness, or requested day off.
Q: What exactly is covered by your fees?
A: All the services we provide, except a per mile charge for mileage if our workers use their vehicle to transport you.
Q: Will the agency respond to requests for "short notice" services?
A: Absolutely! We pride ourselves on short-notice staffing!
Q: Is there an extra charge for these services?
A: No, never.
Q: Is there a minimum or a maximum number of hours of home care service per day?
A: We have a 2hr. minimum per day and no maximum! We staff 24h and Live-in. We do ask our clients to be flexible when requesting short hours of service.
Q: Is there a minimum or a maximum number of hours of home care service per week?
A: There is no per week minimum or maximum.
Q: Is there someone available to assist me 24 hours a day, 7 days a week?
A: Yes, our office number is a 24hour number. If you call after hours or on weekends, you will be connected to the manager-on-call.
Q: How long will it take someone to return my call after business hours?
A: If you do not reach our manager on-call directly via cell phone, a message left on the cell phone will generally be answered within the hour.
Q: How do I make changes to the initial caregiver schedule?
A: A simple phone call to our office. Our staff can handle your request.
Q: Do the aides provide transportation if needed?
A: Our caregivers are allowed to provide transportation in their personal vehicle or our client’s vehicle under certain conditions. We are glad to discuss this with you if driving is a service you feel you may need.
Q: What type of screening does the agency perform?
A: A pre-employment urine toxin screen, a Tri-State criminal check, previous employment verification and personal reference verification. All of our aides are bonded and insured, and must be current on all documentation, including State certification.
Q: How long will I wait for service after placing my request?
A: We can staff a case within hours in most cases.
Q: Will the same caregiver assist me every day or will it be somebody different?
A: We strive for continuity of care. For 7day/week service we generally provide a Mon-Fri. caregiver and a Sat-Sun caregiver.
Q: Will someone from the agency call to see if I am satisfied with the services provided to me?
A: Not only that, we make in-home supervisory visits. We also send out surveys from time to time so that you may rate us and make suggestions anonymously.
Q: How often will they call and check-in with me?
A: We make supervisory visits a minimum of every 3 months, more often if needed. We call whenever necessary.
Q: Will I be responsible for providing meals for the caregiver?
A: No. Only Live-In cases require meals to be provided.
Q: Will my live-in caregiver require a private bedroom?
Q: Will my caregiver clean my house and do my laundry?
A: Our caregivers do light housekeeping and laundry.
Q: Do I need to sign a contract with the agency?
Q: How long is the contract good for?
A: Until service is terminated.
Q: Do I need to have a qualified, elder-law attorney review this contract before signing it?
A: It is a simple straight-forward contract, but of course you are always welcome to have a family member or attorney review it before signing.
Q: Will you coordinate my care with my doctor?
A: We gladly coordinate our care with multiple disciplines (MD, social workers, case manager,) as well as family members, POA's and any important people you designate when the need arises.
Q: Will my services be kept confidential?
A: Maintaining privacy and confidentiality is the law. No one has to know you are receiving our services if you don't want them to.
Q: How can I be sure the aide providing my care is competent?
A: In addition to being state certified as a nursing assistant or personal care aide, yearly certification in OSHA standards are required of all our employees. Our aides are also required to attend 12hrs of in-service education a year, in our office.
Some of our in-service topics are:
(operates as Hand 'N Heart)
Phone: (804) 819-1755
Fax: (804) 417-6097
(operates as Hand 'N Heart)
Phone: (757) 565-0216
Fax: (757) 565-1760
(operates as Hand 'N Heart)
Phone: (757) 490-1223
Fax: (757) 420-2871
Phone: (703) 845-2785
Fax: (571) 282-4446
I am very happy with your service. Thank you for sending me such a wonderful helper. I feel truly blessed. I hope you and your staff will be my agency for as long as possible.
Considerate Care provides services to communities in Alexandria and surrounding areas. Our healthcare staff is highly competent, well-trained, and is selected from some of the most caring individuals.