Q: How do I arrange for service?


A: With a simple phone call to our customer service number. Anyone of our friendly staff can handle your request and make suggestions if needed.


Q: I'm not sure what I need - can someone help me figure it out?


A: Yes - our staff is trained to help you determine what your service needs are, and how to best meet them.


Q: What hours are available?


A: There are no restrictions other than our 4hr. minimum. Your care plan is tailor-made for you by a Registered Nurse.


Q: Can I contact the agency after hours?


A: Yes, our office voice mail will give you the after hours phone number to call to be connected to the manager on call.


Q: Do you accept insurance?


A: Yes, we accept most long-term care insurance plans. We are also a provider under Department of Medical Assistance Services (Medicaid) 


Q: How do I file the claim?


A: We do it for you! And we bill them directly.


Q: What if I want more service then my insurance allows?


A: We will bill you for the remainder.


Q: How can I cancel the service I requested?


A: With a simple phone call (24h in advance)


Q: How much is the cancellation charge?


A: There is no cancellation charge.


Q: Whom do I call if my caregiver is unable to work?


A: We replace our workers if one is not able to work because of accident or illness, or requested day off.


Q: What exactly is covered by your fees?


A: All the services we provide, except a per mile charge for mileage if our workers use their vehicle to transport you.


Q: Will the agency respond to requests for "short notice" services?


A: Absolutely! We pride ourselves on short-notice staffing!


Q: Is there an extra charge for these services?


A: No, never.


Q: Is there a minimum or a maximum number of hours of home care service per day?


A: We have a 2hr. minimum per day and no maximum! We staff 24h and Live-in. We do ask our clients to be flexible when requesting short hours of service.


Q: Is there a minimum or a maximum number of hours of home care service per week?


A: There is no per week minimum or maximum.


Q: Is there someone available to assist me 24 hours a day, 7 days a week?


A: Yes, our office number is a 24hour number. If you call after hours or on weekends, you will be connected to the manager-on-call.


Q: How long will it take someone to return my call after business hours?


A: If you do not reach our manager on-call directly via cell phone, a message left on the cell phone will generally be answered within the hour.


Q: How do I make changes to the initial caregiver schedule?


A: A simple phone call to our office. Our staff can handle your request.


Q: Do the aides provide transportation if needed?


A: Our caregivers are allowed to provide transportation in their personal vehicle or our client’s vehicle under certain conditions. We are glad to discuss this with you if driving is a service you feel you may need.


Q: What type of screening does the agency perform?


A: A pre-employment urine toxin screen, a Tri-State criminal check, previous employment verification and personal reference verification. All of our aides are bonded and insured, and must be current on all documentation, including State certification.


Q: How long will I wait for service after placing my request?


A: We can staff a case within hours in most cases.


Q: Will the same caregiver assist me every day or will it be somebody different?


A: We strive for continuity of care. For 7day/week service we generally provide a Mon-Fri. caregiver and a Sat-Sun caregiver.


Q: Will someone from the agency call to see if I am satisfied with the services provided to me?


A: Not only that, we make in-home supervisory visits. We also send out surveys from time to time so that you may rate us and make suggestions anonymously. 


Q: How often will they call and check-in with me?


A: We make supervisory visits a minimum of every 3 months, more often if needed. We call whenever necessary.


Q: Will I be responsible for providing meals for the caregiver?


A: No. Only Live-In cases require meals to be provided. 


Q: Will my live-in caregiver require a private bedroom?


A: Yes.


Q: Will my caregiver clean my house and do my laundry?


A: Our caregivers do light housekeeping and laundry. 


Q: Do I need to sign a contract with the agency? 


A: Yes. 


Q: How long is the contract good for?


A: Until service is terminated.


Q: Do I need to have a qualified, elder-law attorney review this contract before signing it?


A: It is a simple straight-forward contract, but of course you are always welcome to have a family member or attorney review it before signing.


Q: Will you coordinate my care with my doctor?


A: We gladly coordinate our care with multiple disciplines (MD, social workers, case manager,) as well as family members, POA's and any important people you designate when the need arises.


Q: Will my services be kept confidential?


A: Maintaining privacy and confidentiality is the law. No one has to know you are receiving our services if you don't want them to.


Q: How can I be sure the aide providing my care is competent?


A: In addition to being state certified as a nursing assistant or personal care aide, yearly certification in OSHA standards are required of all our employees. Our aides are also required to attend 12hrs of in-service education a year, in our office.

Some of our in-service topics are:

  • How to Communicate Effectively With Someone Who Has Hearing Loss
  • Fall Prevention
  • Fire Safety
  • Developing Cultural Competence
  • How to Care For Someone On Bedrest
  • Creating Healthy Home Care Conditions: Infection Control
  • Elder Abuse and Neglect
  • Diabetic Care
  • Alzheimer's Education



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Richmond, Virginia

(operates as Hand 'N Heart)

Phone: (804) 819-1755

Fax: (804) 417-6097

Williamsburg, Virginia

(operates as Hand 'N Heart)

Phone: (757) 565-0216

Fax: (757) 565-1760

Virginia Beach, Virginia

(operates as Hand 'N Heart)

Phone: (757) 490-1223

Fax: (757) 420-2871

Springfield, Virginia

Phone: (703) 845-2785

Fax: (571) 282-4446

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WHAT OUR CLIENTS SAY

I am very happy with your service. Thank you for sending me such a wonderful helper. I feel truly blessed. I hope you and your staff will be my agency for as long as possible.

Betty Moore
Alexandria, VA

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Considerate Care provides services to communities in Alexandria and surrounding areas. Our healthcare staff is highly competent, well-trained, and is selected from some of the most caring individuals.